Privacy Policy

DigiVibe ("we", "us", or "our") is committed to being transparent about how data is handled across our website and the apps within the DigiVibe network. This policy applies to all users, including those in the European Economic Area (EEA) and United Kingdom. Please read it carefully before using our products.

1. Data Controller

DigiVibe is the data controller responsible for the personal data collected through this website and our app network. You can contact us at [email protected] for any data-related enquiries.

2. Information We Collect

When you use DigiVibe products, we may collect the following types of data:

• Usage data — which features are used and how frequently
• Session information such as session duration and frequency of use
• Crash reports and performance diagnostics
• Device type and operating system version
• Any information you voluntarily provide when contacting us (e.g. your name and email address)

Where possible, collected data is anonymised or aggregated. However, some data may be linked to your device or session depending on the product and context.

3. Legal Basis for Processing (GDPR)

If you are located in the EEA or UK, we process your data under the following legal bases as defined in Article 6 of the GDPR:

• Legitimate interests — for anonymous usage analytics and crash reporting, where our interest in improving our products does not override your rights
• Consent — for any non-essential cookies or tracking, where you have actively opted in via our cookie banner
• Contract performance — where processing is necessary to provide a service you have requested
• Legal obligation — where we are required to process data to comply with applicable law

4. How We Use This Data

We use the data we collect to:

• Operate and maintain our products and services
• Identify and fix bugs, crashes, and performance issues
• Understand how our products are used and guide future development
• Respond to enquiries and support requests

We do not use your data for advertising or sell it to third parties.

5. Data Storage & Retention

Some data collected through our products may be transmitted to and stored on DigiVibe servers. This includes usage analytics, crash reports, and any information you submit through our platforms.

We retain data only as long as necessary to fulfil the purposes outlined in this policy — typically no longer than 24 months for analytics data. Certain app preferences may also be stored locally on your device.

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6. Cookies & Consent

When you first visit our website, we display a cookie consent banner. You may accept or reject non-essential cookies at any time. Essential cookies required for basic site functionality are always active. You can revisit your preferences via the "Cookie Settings" link in the footer.

7. Data Security

We take reasonable technical and organisational measures to protect the data we store against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights (EEA & UK Users)

If you are located in the EEA or UK, you have the following rights under the GDPR:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your personal data ("right to be forgotten")
• Right to restriction — request that we limit how we process your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — withdraw any consent you have given at any time, without affecting prior processing

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Right to Lodge a Complaint

If you believe we have handled your personal data unlawfully, you have the right to lodge a complaint with your local supervisory authority. In the EU, find your national authority at edpb.europa.eu. In the UK, the relevant authority is the Information Commissioner's Office (ICO).

10. Children's Privacy

Our products are not directed at children under the age of 13 (or 16 in certain EEA member states). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of our products after changes are posted constitutes your acceptance of the updated policy.

12. Contact

For any questions, concerns, or data subject requests, please contact us at [email protected].